Referral Partner Terms

What this programme is

PropTraka pays a referral fee to approved partners who introduce new customers to PropTraka. It is a fee for introducing a software customer. Partners are not employees, agents or representatives of PropTraka and may not hold themselves out as such, negotiate on PropTraka's behalf, or make commitments about the product.

This is not estate agency work

The referral fee is paid solely for introducing a customer to PropTraka's software subscription. It is not a commission on any property sale, letting, valuation or management, and nothing in this programme constitutes estate agency practice under the Estate Agents Act 1984 (Cap 533) or any successor legislation. No part of this fee relates to a property transaction.

How the fee is earned

A partner earns on each customer they introduce, subject to the following:

• The fee is a percentage of what the customer actually pays PropTraka, net of payment processing charges. It is not calculated on list price, and it falls if the customer is on a discount.
• A fee arises only when a payment clears. Signups, free trials and unpaid invoices earn nothing.
• Each introduced customer earns for 12 months from their first cleared payment. Every customer carries their own 12-month period, so customers introduced in different months end in different months.
• The attribution is recorded when the customer signs up using the partner's referral code or link. Where no code is recorded, no fee arises.

How and when you are paid

Fees are paid by M-Pesa or bank transfer to the destination the partner supplies.

• A fee becomes payable 30 days after the underlying payment clears. This holding period allows a refund or chargeback to be reversed before money is sent.
• Payments are batched monthly. Where a partner's payable balance is below the minimum payout, it carries forward to the next run rather than being forfeited.
• If a customer's payment is refunded or charged back, the related fee is reversed. Where it has already been paid, the amount is offset against future fees.

Withholding tax

Referral fees are subject to Kenyan withholding tax on resident agency and professional fees, currently 5%. Where withholding applies, PropTraka deducts it and remits it to the Kenya Revenue Authority on the partner's behalf; it is not retained by PropTraka. Partners are responsible for their own tax affairs and must supply a valid KRA PIN before any payment is made.

Self-referral

A fee is payable only where the customer is a distinct party paying their own subscription. A partner may not earn a fee on their own account, on an account they control or pay for, or by using a different email address or entity to disguise either. Partners who hold and pay for customer accounts themselves should use PropTraka's reseller arrangement instead, which is designed for that purpose.

Reseller arrangement

Partners who hold and pay for their customers' accounts themselves may be billed at a reseller rate of 20% below list price, rather than earning a referral fee on those accounts. The reseller arrangement is agreed separately and is not automatic: being approved as a partner does not by itself qualify you for it. The reseller arrangement and the referral partner arrangement are alternatives. A partner holds one or the other, never both, and a reseller is not issued a partner referral code. This is not a restriction on introducing landlords: every PropTraka account, including a reseller's, carries its own customer referral code inside the app, and you are free to use it on the same terms as any other account holder. It means only that one introduction is never rewarded twice. Your reseller rate is 20% and remains 20% however many landlords you introduce. It does not combine with any other offer or promotion, and where you qualify for more than one price you are charged the lower of them, never both. Reseller pricing applies to monthly billing and lasts while the arrangement remains in place. It ends if your partnership is suspended or the arrangement is withdrawn, and we will tell you before your rate changes. To be recognised at checkout, the account must use the same verified email address as your approved partner record.

Suspension and removal

PropTraka may suspend or remove a partner for breach of these terms, for misrepresenting the product, or where referrals appear not to be genuine introductions. Suspension stops new attributions immediately. Fees already properly earned and not subject to reversal remain payable.

Changes to these terms

PropTraka may review the referral rate and terms, and will give partners reasonable notice of any change. A change to the rate applies to customers introduced after the change takes effect; it does not reduce the rate or period already recorded for customers introduced beforehand.

Your data rights

PropTraka holds personal data about you as a partner: your name, email, phone number, KRA PIN and the M-Pesa or bank destination you supply for payment, together with records of the fees you have earned. Under the Data Protection Act 2019 you have the right to access this data, to have it corrected, and to request its erasure where PropTraka is not required to keep it — fee records are retained for five years under the Tax Procedures Act 2015. To exercise any of these rights, email support@proptraka.ke and PropTraka will respond within the statutory period. PropTraka is registered with the Office of the Data Protection Commissioner as a Data Controller.

Contact

Questions about the referral programme, a statement or a payment can be sent to support@proptraka.ke.