Refund & Cancellation Policy
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support@proptraka.keSubscription Model
PropTraka operates on a recurring subscription model billed monthly or annually in KES via M-Pesa or card.
Free Trial
PropTraka offers a free trial period. No charges are incurred during the trial, and you will not be billed if you cancel before the trial ends.
Cancellation
You may cancel your subscription at any time from your account settings. Your access continues until the end of the current billing period. If your payment fails, you have a 7-day grace period to update your payment method before deactivation. If you resubscribe within 90 days, all your data is restored immediately.
Refund Eligibility
Refunds are issued under the following conditions:
- Duplicate charges due to a system error.
- Service unavailability exceeding 72 consecutive hours.
- Billing error resulting in an incorrect charge amount.
- Cancellation within 48 hours of an annual subscription renewal.
eTIMS Compliance
Where eTIMS fiscalisation is enabled for your account, cancelling your subscription does not affect eTIMS invoices already submitted to KRA. Submitted invoices remain on record with the Kenya Revenue Authority. If you require credit notes or corrections for previously submitted invoices, you must issue them before your subscription ends. PropTraka cannot submit eTIMS documents on your behalf after account cancellation.
Contact Us
For refund enquiries, email us at support@proptraka.ke with your account details and reason for the request.
Last updated: March 2026